Admin Clerk / Receptionist Needed at Lancet Laboratories

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Admin Clerk / Receptionist. This is a Fixed Term position.

Job Summary

Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.

Competencies

  • Ability to cope with nervous / distressed patients
  • Ability to work in a pressured environment
  • Ability to work as part of a team
  • Adherence to company dress code
  • Administrative skills
  • Attention To Detail
  • Communication
  • Confidentiality / Sensitivity
  • Customer orientation
  • Empathy
  • Flexibility
  • Interpersonal skills
  • Patience
  • Telephone etiquette
  • Business numeracy

Key Performance areas

  • Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
  • Processes sample registration (“logging”) and queries according to set standard operating procedures.
  • Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
  • Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
  • Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
  • Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
  • Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
  • Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.

Remuneration

Compensation is commensurate with qualification and experience level.

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