Complaints Coordinator Jobs At FNB South Africa 2019

Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

Purpose

Resolution of Regulatory complaints that have been escalated to Executive offices. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.

experience and qualifications

  • Grade 12 or relevant tertiary qualification.
  • 3 years general banking experience.
  • additional requirements

    System experience-Hogan, Pyramid, Care knowledge would be an advantage. Min 1 year FNB experience Customer service experience Emid experience would also be an advantage.

    responsibilities

    • Identify Opportunities for Process improvement that will lead to reduction in rejection cost and rework e.g.. write offs, customer complaints and queries
    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
    • Promote and ensure that a high standard of work is delivered at all times(Quality Assurance) on a daily basis.
    • Comply with governance in terms of legislative and audit requirements
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information, respond to clients with relevant communications and maintain a comprehensive and up-to-date document library

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