Cell c launched its operations in 2001, seven years after the launch of the two incumbents, vodacom and mtn (launched in 1994). A fourth mobile operator, telkom mobile, a business unit of telkom soc sa ltd, launched its operations in 2010. Exceptional Quality is the pillar driving network excellence, born out of over R4 billion worth of investment in infrastructure over the last two years with an additional R8-billion earmarked over the next three years. This is supported by constant improvements to ensure customer experience is exceptional.
High level 24/7 Support
- Responsible for the quality of service and support to the customer at all times
- Ensure total client satisfaction by resolving all queries and complains timeously
- Be proactive through resolving issues customers are experiencing and ensure the same issue does not impact the next customer
- Take the initiative to improve current service levels with internal and external stakeholders
- Identify operational inefficiencies and develop continuous improvements
- Liaise across the business on all levels in order to resolve inefficiencies.
- Accountable to provide technical assistance to customers for device and network related enquiries.
- Take full ownership of the customer
- Be accountable for the customer in every aspect of their engagement with Cell C
- Conduct customer visits, devise an amicable call cycle in order to retail the customers loyalty
- Maintain an up to date knowledge of the technological industry focusing on Cell C’s products, in order to inform the customer of our offerings.
- Maintain the highest level of professionalism while interacting with customers in such a manner that customer’s expectations are met and exceeded.
- Conduct a needs assessment to identify, prioritize and resolve customer’s requests in accordance to the company’s business rules to reduce churn.
Degree level or higher diplomaRecognition of higher learning will be recognised with a minimum of 10 years working experience
Skills and Experience
A Minimum of 2 years relevant experience in a service environment 2 years of escalated query resolution Mobile Device data set up management experience