Head Call Centre Technology Job Vacancies at Barclays

This role is driving and managing the development of the entire Call Centre / Customer Experience Centre portfolio and is crucial to be replaced to ensure continuation of the Tech service and the implementation of new features for business.

This includes [but not limited to]; Robotics Process Automation, Records Retrieval Engine, Click to Call features, Message Distribution Campaign Management System, IVR [Interactive Voice Response] for the redemption of Rewards, Artificial Intelligence voice-to-text investigations and analysis specific to open source technology.

Minimum requirements

  • Proven experience in managing and delivery of relevant / similar sized programme roles and complex change projects 10 to 20 years business experience including management, processes refinement, reporting and project management Effective cross-functional relationships and Knowledge across the group.
  • At least Ten (10) years managerial and people experience.
  • Ten (10) years’ experience in the Banking/ ICT Industry Prior experience in at least one of the functional areas in scope of BSSA Is up to date with developments in individual area of expertise:
  • Relevant domains (issuing).
  • PMIBOK / Prince 2 or equivalent.
  • NQF level 6- Appropriate Bachelor’s Degree or PMP Certification.
General
The appointment will be made in line with the Divisional Employment Equity strategy

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