Job Vacancy For Collections Agent Inbound – mrpmoney at Mr Price Group

Call Centre Jobs In Sandton : Collections Agent Inbound – mrpmoney at Mr Price Group. The collector will be responsible for collecting overdue installments, negotiation of payoff deadlines and resolution of discrepancies with the aim to minimize bad debt write-off. As an inbound agent, you are first line resolution and should be able to handle customer queries and offer good customer service

Key Responsibilities:       

Debt Collection: Inbound

  • Able to handle customer queries and manage to collect on the overdue installments to minimize bad debt write-off.

Maintain regular contact with customers when collecting on overdue accounts to ensure payments are made.

Customer Service:

  • Resolve customer discrepancies and short payments to ensure accurate debt owing information.
  • All collection issues should be resolved timeously to maintain standards of customer service.

Requirements:   

Education:

  • Grade: 12

Experience:

    • 1 Year Experience in Debt Collection

Knowledge/ Skills:

  • NCA (National Credit Act).
  • CPA (Consumer Protection Act).
  • Debtors Processes.
  • POPI (Protection of Personal Information).
  • DCA (Debt Collectors Act).
  • Collection.

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