If your application for the R350 Social Relief of Distress (SRD) grant has been rejected, you may now lodge an appeal with the South African Social Security Agency (Sassa) to have the submission reviewed.
Millions of vulnerable South Africans have been left in the lurch after having their SRD applications denied or delayed. The controversial economic relief package, designed to mitigate the destructive impact of the coronavirus-induced lockdown, which has led to dire job losses and business closures, has been marred by administrative blunders.
Unemployed and desperate South Africans, who have been unable to rely on other welfare benefits, have complained of unfair treatment by Sassa and the Department of Social Development. The public outcry, which has grown in recent weeks, has forced Sassa to address the issue of rejections and delays.
R350 SRD grant: How to appeal a rejection
Still, many South Africans who claim to fit the SRD criteria argue that their applications have been denied or ignored. For these citizens, Letsatsi noted that an appeal system was being finalised in conjunction with the Department of Social Development. Letsatsi said:
“We have gone to the Department of Social Development to say we need to work on the directions because, in any case, we did not have the appeal mechanisms. We need to open up [the appeal process] so that people who are aggrieved are able to communicate with us and we can see how we can resolve the matter as quickly as possible.”
Replying to questions about delays in the process, Letsatsi pleaded with South Africans to ensure that submissions forms contained correct personal details — specifically phone numbers and ID numbers — when applying for the R350 SRD grant. Letsatsi added that all details would be verified with the Department of Home Affairs in an attempt to mitigate any element of fraud.